Client Retention

A couple of weeks ago I had to take my car into the dealership for service. When I asked if they could drive me to a car rental place, they just sent a man over to see me. They had a rental car right there on site!



Now that is customer service at it's height.



Especially in a time when the economy is difficult the first instinct can be to cut back. However, the right thing to do is make sure your customers are being taken care of. I wouldn't consider going to any other car dealership for service - or in the future, for a car.



It may seem simple but it instills customer loyalty - something we are all need to grow our businesses.

1 comment:

Chanakya said...

Wonderful. Thanks for sharing the experience. I had recently written a post about such experience. And I have taken the liberty to share link to this page here in the comments: http://www.p2w2.com/blog/index.php/best-customer-experience-needs-attitude-not-cost/