If you want an idea of how important customer service is to any company, think about how you felt when you heard that American Airlines is going to be charging $15.00 for the first checked bag - and Southwest is NOT.
I don't know about you, but it was a big difference for me. It pointed out once again the difference between how the two airlines treat their clients. How they conduct themselves in light of customer service.
When everyone in the country is being hit with the impact of higher fuel costs, how companies share their bigger fuel burden will speak volumes about how they feel about their customers.
Customers become MORE discriminating when times and money get tight. It is prime time for companies to prove how much they want, not only increased business, but maintenance of current clients.
How do YOU deal with challenges in terms of how they impact customer service?