One of my clients showed me an email he got from his boss. It was sarcastic, insulting, and rude. And I thought to myself - what kind of person writes something like this and expects results? This is not the way to motivate someone to action. It got me thinking about experiences I've had or heard of where the person was not treated with respect, and it dawned on me that the problem is memory loss.
The manager, or boss, didn't remember what it was like to be an employee. Therefore, he/she didn't remember how it felt to be treated well, or badly.
As a salesperson, business owner, or manager, how often do you put yourself in the other person's shoes? Do you think about what it's like to be the customer? Do you remember what it was like to be an employee? As a salesperson, do you think about what it's like to be the customer? Do you remember buying opportunities where you either liked or disliked your salesperson?
The key to being a successful leader, salesperson, manager, is to put yourself in the other person's shoes. How would you want to be treated? What information would you want to receive? How would you choose to be spoken to?
Just try to see the world through the other person's eyes and act accordingly. You'll find they are more receptive and open to working with you.